Responsible Gaming — Your happiness is our first priority

१ What Is Responsible Gaming?

Responsible gaming means playing in a way that is safe and healthy for you and your family. It is about finding the right balance between fun, entertainment, and understanding the risks. Gaming should be purely for enjoyment — not a source of income.

At 9kbet, we make sure every player understands the risks involved in gaming. No one can guarantee a win. Never bet more than you can afford to lose. Every bet should be a deliberate, informed decision.

We believe every player has the right to manage their own gaming. That is why we offer a range of tools and features to help you monitor your behavior and seek support whenever you need it.

२ Signs of problem gaming risk

Be cautious of the following signs that your gaming habits may become problematic:

• Intrusive thoughts: Thinking about gaming all day or waiting for the next session
• Escalating bets: Continuously spending more money to chase the same level of excitement
• Loss of control: Trying to stop but being unable to
• Relationship issues: Hiding gaming from family or friends, or experiencing relationship strain
• Financial crisis: Taking on debt, failing to meet financial obligations, or depleting emergency funds
• Emotional issues: Turning to gaming to relieve anxiety, frustration, or dissatisfaction
• Escapism tendency: Playing to escape real problems
• Neglecting responsibilities: Neglecting work, school, or everyday responsibilities to play

If one or more of these signs apply to you, seek help immediately. There is no shame in it — this is a common and treatable condition.

३ Set limits

At 9kbet, you can set the following limits:

• Deposit limits: Set a maximum daily, weekly, or monthly deposit limit in BDT
• Bet limit: Set a maximum amount for each bet
• Time limit: Decide how long you can play each day
• Break period: Take a break from gaming — anywhere from a few days to a few months

These limits take effect immediately and cannot be changed or removed until the set period expires. This protects you from making impulsive decisions.

Our support team is always ready to help you set appropriate limits. If you feel you are losing control, do not hesitate to ask for stricter restrictions.

४ Self-exclusion

If you believe your gaming is getting out of control, you can temporarily or permanently close your account through self-exclusion.

Self-exclusion period:

• 24 hours (a brief pause)
• 7 days (one-week break)
• 30 days (one-month break)
• 6 months (long-term break)
• Permanent (close account forever)

Once self-exclusion is activated, you will not be able to log in, deposit, or play until the period ends. Permanent exclusion is final and can only be reversed for legal reasons.

To activate self-exclusion, access your account settings or contact our support team. It's completely free and no questions asked.

५ Time management tips

Follow these tips to manage your gaming time responsibly:

• Set time limits: Decide how much time you'll play daily or weekly and stick to it
• Take a break: Take a 10-minute break every 30 minutes
• Set an alarm: Set an alarm 15 minutes before your session time is up
• Prioritize food and sleep: Before playing, make sure you have eaten and had enough sleep
• Check your mental state: Before gaming, ask yourself: am I in a healthy and positive state of mind?
• Enjoy other activities: Spend time with friends, exercise, pursue hobbies
• Review your account: Review your gaming history regularly and track your expenses

Remember, gaming is only a leisure activity. It should not be the only focus of your life. A balanced life is the key to health and happiness.

६ Financial Awareness & Control

Managing your money responsibly while gaming is essential. Follow these guidelines:

• Separate gaming funds from everyday spending: Only play with money you can afford to lose and won't cause financial stress
• Don't use extra money: Never play using borrowed money, credit cards, or emergency funds
• Avoid chasing losses: Never try to win back money you have already lost by placing more bets
• Create a budget: Keep your gaming budget to a small portion of your monthly expenses
• Track your spending: Check your account statement regularly and keep records of your spending
• Do not expect guaranteed returns: Gaming is never a guaranteed way to earn money

If you are facing financial hardship, seek help right away. A debt counselor or financial advisor can help you put a plan in place.

७ Help & Support Services

If you or a loved one are struggling with problem gaming, help is available. Here's a list of local and international organizations that provide free support.

9kbet Support Team: Our expert team is available 24/7. Reach out to us with any questions or concerns. We guarantee complete confidentiality and can guide you to the right resources and services.

Counseling services: Talking to mental health professionals can help. Many organizations offer free online counseling. Ask at your local community center or hospital.

Support groups: Sharing your experience with others can help. Support groups are available both online and offline.

८ Parental Controls & Family Protection

Parents and guardians can protect their children using family safety features. Here's what you can do:

• Monitor devices: Regularly check your children's device usage
• Block websites: Use internet filters to block gaming sites
• Set time limits: Set a screen time limit
• Have a conversation: Talk to your children openly about gaming and its risks
• Stay present: Know what games your child is playing and who they are playing with

Minors are strictly prohibited from registering on gaming sites. Only users aged 18 and above are permitted on 9kbet. If you suspect a minor is using our services, please report it to us immediately.